customer service & communication

MGL
consultancy Services

course syllabus

Minimum standards - Dealing with customers appropriately
Managing expectations - You can set the tone
Communication skills - Face to face communication
Negotiation skills - Looking for the "Win Win"
Telephone skills - Verbal communication skills
Managing confrontation - Top tips for success

Phenomenal customer care - The MGL Way
 

From
£120
per
delegate
+ VAT

call 01 200 400 700
​for more information

01 200 400 700
077 6386 1114

martyn green limited